NaturePlus Services Terms & Conditions

These Terms & Conditions apply to all services provided by Nature Plus (“we”, “us”, “our”). By accepting a quotation, you (“the Client”) agree to be bound by these terms.

1. Insurance & Standards

• We hold Public Liability Insurance up to £10,000,000.
• All tree works are carried out in accordance with BS3998:2010 ‘Tree Work – Recommendations’, unless otherwise specified or site conditions require deviation.

2. Quotations

• All quotations are provided without obligation.
• Quotations are valid for 6 months unless stated otherwise.
• We reserve the right to revise pricing after this period due to changes in costs, site conditions, or scope.

3. Scope of Works

• The quotation defines the agreed scope of works.
• All dimensions, quantities, and outcomes are approximate and based on reasonable professional judgement.
• Works are undertaken to appropriate pruning points, access limitations, and site conditions.

4. Variations & Additional Works

Changes may affect pricing and programme. This includes:

• Changes in client requirements
• Changes in site or tree condition
• Additional works requested on site
• Variations agreed in advance must be confirmed in writing.
• On-the-day variations will be recorded and agreed, including cost implications.

5. Deposits & Booking

• For works exceeding £2,000, a deposit of 10%–50% may be required to secure a booking.
• Deposits are non-refundable if the Client cancels after confirmation.
• Bookings are not confirmed until any requested deposit is received.

6. Client Responsibilities

The Client agrees to:

6.1 Site Information

• Provide accurate information regarding underground services.
• Provide plans where applicable.
• We are not liable for damage to undisclosed services.

6.2 Access & Safety

• Ensure safe and adequate access to the site.
• Ensure tenants or third parties provide access where required.
• Failure to provide access may result in a charge of up to 50% of the contract value.

6.3 Utilities & Hazards

• Ensure overhead cables and hazards are made safe prior to works.

6.4 Ownership & Permissions

• Confirm legal authority to instruct works.
• Ensure all necessary permissions are obtained, including:
  • Tree Preservation Orders (TPOs)
  • Conservation Area consent
  • Planning conditions

6.5 Neighbour & Boundary Matters

• Notify neighbours where works affect boundaries.
• Accept responsibility for any disputes arising.

6.6 Site Condition

• Ensure sites are clear of hazards including animal waste.
• Additional charges may apply for cleaning, delays, or aborted visits.

6.7 Children & Animals

• Ensure working areas are kept clear for safety.

7. Our Responsibilities

• We will take reasonable care to minimise damage to property.
• We are not liable for:
  • Minor or unavoidable damage caused by proper execution of works
  • Lawn or ground disturbance due to machinery access
• Waste removal is included only where specified.
• Ongoing maintenance is not included unless stated.

8. Tree Risk & Biological Uncertainty

• Trees are living organisms and outcomes cannot be guaranteed.
• We are not liable for:
  • Tree failure following works such as reduction or pollarding
  • Plant failure due to environmental or biological factors beyond our control

9. Surveys & Professional Advice

• Tree surveys and reports are based on visual inspection unless otherwise stated.
• Recommendations are made using professional judgement at the time of inspection.
• Surveys do not guarantee identification of all defects, particularly those not visible.
• Responsibility for implementing recommendations remains with the Client.

10. Subcontracting

• We reserve the right to subcontract any part of the works.
• All subcontracted works remain under these Terms & Conditions.

11. Programme, Delays & Force Majeure

We may reschedule or delay works due to:

• Weather conditions
• Site safety concerns
• Wildlife protection requirements
• Access issues
• Events beyond our control (force majeure)

No liability is accepted for delays arising from these circumstances.

12. Cancellation Policy

• Clients may cancel within 48 hours of accepting a quotation without penalty.
• After 48 hours:
  • Deposits are non-refundable
  • Additional costs may be charged where scheduling, planning, or procurement has occurred

Cancellation must be confirmed in writing to: admin@natureplusuk.com

13. Payment Terms

• Payment is due within 5 working days of invoice.
• Invoices are typically issued on completion.
• Payment methods: bank transfer or cash.

We reserve the right to:

• Charge interest on late payments (in line with the Late Payment of Commercial Debts (Interest) Act 1998)
• Suspend future works until outstanding balances are cleared

14. Complaints

• Any concerns must be raised in writing within 48 hours of completion.
• Contact: admin@natureplusuk.com

We will investigate and respond within a reasonable timeframe.

15. General

• These Terms constitute the entire agreement between parties.
• Variations must be agreed in writing.
• If any provision is found invalid, the remaining terms remain enforceable.
• This agreement is governed by the laws of England and Wales.

16. Sustainability & Environmental Considerations

• We aim to carry out works in an environmentally responsible manner.
• Where appropriate, we will advise on biodiversity, habitat protection, and long-term landscape value.
• Wildlife legislation will always be adhered to, and works may be modified or delayed accordingly.

17. Commercial Clients & Ongoing Services (Where Applicable)

For commercial clients (including councils, schools, healthcare, and estates):

• We may provide phased works, ongoing maintenance schedules, or risk-based management plans.
• Tree risk management remains the responsibility of the duty holder unless a formal management contract is in place.
• Additional services such as biodiversity net gain (BNG), habitat creation, and ecological enhancements may be quoted separately.

If you have any questions regarding these Terms & Conditions, please contact us prior to accepting your quotation.